ina Terms of Use
We at ina operate a sportsbook and gaming platform serving users in jurisdictions where our services are legally permitted. These terms set out the conditions under which you access and use ina, including account creation, deposits and withdrawals, market rules, and dispute resolution. By creating an account on ina, you agree to these terms in full.
Our platform covers football markets (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). We support deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and virtual accounts (mobile banking, local payment, online payment, e-wallet). All transactions are subject to account verification and standard banking timelines.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.
Account opening and verification on ina
When you create an ina account, you provide your legal name, date of birth, email address, and phone number. We require identity verification before you can deposit or withdraw funds. Verification involves submitting a government-issued ID and proof of address. We process verification requests within standard business windows; delays may occur during peak periods or holidays like Idul Fitri or Idul Adha.
You are responsible for the accuracy of information you provide. If we discover false or misleading details, we may suspend or close your account. You must be of legal age in your jurisdiction to hold an ina account. We do not knowingly accept accounts from minors or from users in jurisdictions where our services are prohibited.
Your account is personal and non-transferable. You may not share your login credentials or allow others to use your account. If you suspect unauthorized access, contact our support team immediately. We are not liable for losses resulting from unauthorized access if you have failed to protect your password.
Deposits and withdrawals on ina
We accept deposits through multiple payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and virtual accounts (mobile banking, local payment, online payment, e-wallet). Deposit processing times depend on your chosen method. E-wallets typically settle within minutes. Virtual account transfers follow your bank's processing schedule—usually same-day or next-day during business hours. We do not control bank processing times; delays are not our responsibility.
Withdrawals are processed to the same payment method used for your most recent deposit, or to an alternative method you've verified. Withdrawal requests are subject to account verification and standard banking windows. We do not guarantee withdrawal timelines; settlement depends on your bank's schedule and any verification requirements. During holidays or peak periods, processing may be delayed.
We reserve the right to refuse deposits or withdrawals if we suspect fraud, money laundering, or violation of these terms. We may also limit withdrawal amounts or frequency to comply with regulatory requirements.
Key takeaways
- Account verification is required before deposits and withdrawals
- Deposit and withdrawal timelines depend on your payment method and bank
- You are responsible for protecting your account credentials
- We do not offer services in jurisdictions where online wagering is prohibited
- All transactions are subject to verification and compliance checks
Our ina market rules and dispute resolution
Markets on ina settle according to official results from the relevant league or tournament organizer. For Liga 1 matches, we follow the official Liga 1 result. For Piala AFF or Champions League fixtures, we follow the official tournament result. If a match is abandoned, postponed, or rescheduled, we apply standard settlement rules: if the match is completed within a specified timeframe (typically 48 hours), we settle on the final result. If the match is not completed within that window, we void all positions and refund stakes.
Live-dealer games settle according to the outcome shown on the live stream. If a technical issue occurs during a game—such as a video feed interruption—we may void the round and refund stakes. Slot games settle according to the random number generator result displayed on your screen at the moment of spin.
We at ina maintain records of all transactions, positions, and settlements. If you dispute a settlement, contact our support team with details of your position and the market in question. We will review our records and respond within standard business windows. If we determine an error occurred, we will correct it and adjust your account balance accordingly. If we determine the settlement was correct, we will explain our reasoning.
Disputes that cannot be resolved through our support process may be escalated to an independent arbitrator, subject to the laws of your jurisdiction. We undertake to cooperate fully with any regulatory inquiry or dispute resolution process initiated by a user or regulatory authority.
Bonus terms and promotions on ina
We may offer promotional bonuses or welcome offers from time to time. Any bonus is subject to specific terms, which we will communicate clearly at the time of offer. Bonuses typically carry wagering requirements—you must place positions totalling a specified multiple of the bonus amount before you can withdraw bonus funds. Bonuses may be restricted to specific markets or games. We reserve the right to modify or withdraw any promotion at any time.
We do not offer fixed bonus amounts. Promotional language such as "an attractive welcome offer" or "a new-customer bonus" describes the general nature of our promotions; exact amounts and terms are specified in the promotion details at the time of offer.
We at ina operate transparently: clear terms, fair settlement, and responsive support.
Jurisdiction and liability on ina
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We are not liable for any legal consequences arising from your use of ina in a jurisdiction where our services are not permitted.
We provide ina "as is" without warranties of any kind. We do not guarantee uninterrupted service, error-free operation, or specific outcomes. We are not liable for losses resulting from technical issues, market volatility, or user error. Our liability is limited to the amount you have deposited on ina in the preceding 12 months.
These terms are governed by the laws of the jurisdiction in which ina operates. Any dispute arising from these terms or your use of ina shall be resolved through our internal dispute process first, then through arbitration or court proceedings as permitted by applicable law.
We reserve the right to modify these terms at any time. Changes take effect upon posting to this page. Your continued use of ina after changes are posted constitutes acceptance of the modified terms. If you do not agree with any modification, you may close your account and request a withdrawal of your balance.
If you have questions about these terms or our policies, contact our support team through your ina account dashboard. We respond during standard business hours in English. For urgent matters, check our FAQ section; many common questions are answered there. We undertake to address your concerns fairly and transparently.